The festive season is a time for reflection, rest, and celebration. At Netmediasolutions, we recognise the importance of giving our team the opportunity to recharge after a busy year of helping our clients achieve their digital goals. As such, we would like to share our schedule for the upcoming holidays, so you know exactly how we will be operating and how you can reach us if needed.
Our Christmas and New Year’s Hours
From 22nd December 2025, Netmediasolutions will be operating on reduced hours over the festive period. This allows our team to enjoy valuable time with family and friends, returning refreshed and ready for the year ahead. We will resume normal operating hours on 5th January 2026.
During this period, our focus will be on keeping essential requests and all pre-approved content running smoothly, while less time-sensitive requests will be handled as capacity allows.
Key Service Information
To make the holiday season as seamless as possible, here is a summary of how services will be handled:
- Service Window: 22nd December 2025 to 4th January 2026.
- Request Channel: All requests should be submitted via MyNetmedia. This allows us to manage your needs efficiently, even with a reduced team.
- Response Time: While we aim to respond to every request promptly, please be aware that response times may be longer than usual. Rest assured, all requests will be delivered in line with the Service Level Agreement (SLA) for your package.
- Phone Support: Limited phone support will be available during this period. If you have a query that requires immediate attention, we encourage you to use MyNetmedia or email for the fastest response.
- Pre-Approved Content: Any client content that has been approved in advance will be published as scheduled. This ensures continuity for your social media and marketing campaigns without disruption.
Urgent Requests
We understand that sometimes urgent issues arise that cannot be handled through MyNetmedia. For such instances, please contact us via email at: [email protected]. We will do our utmost to respond quickly to emergencies.
Planning Ahead
We encourage all clients to plan any urgent requirements or requests in advance. If you know that you will need support between 22nd December and 4th January, submitting your requests before the holiday period will help ensure they are handled efficiently. This will also give our team the opportunity to manage workload without unnecessary stress.
For content scheduling, any content approved ahead of the holiday period will go live as planned. To avoid any disruption, please make sure all approvals are completed before 22nd December.
Staying Connected
Even with limited hours, Netmediasolutions remains committed to supporting our clients. MyNetmedia is designed to be your go-to hub for requests, updates, and communication. By using this platform, you can ensure that your needs are logged and addressed as soon as our team is available.
For any updates regarding service availability, changes to the schedule, or urgent notices, we will post announcements via MyNetmedia. Please make certain you check your account regularly during the holiday period.
Frequently Asked Questions (FAQs)
Will Netmediasolutions be completely closed during the holidays?
No, we will not be completely closed. We will be operating on reduced hours starting 22nd December and will resume regular operations on 5th January. Essential requests and pre-approved content will continue to be handled, but response times may be longer than usual.
How can I submit requests during the holiday period?
All requests should be submitted through MyNetmedia. This ensures they are logged, tracked, and addressed in order of priority. For urgent matters that cannot be submitted through MyNetmedia, please email [email protected].
Will phone support be available?
Phone support will be limited during this period. MyNetmedia and email are the preferred channels for communication. This allows our reduced team to manage requests more efficiently.
What happens to my scheduled content?
Any content that has been pre-approved for the holiday period will be published as scheduled. Please ensure approvals are completed prior to 22nd December to guarantee uninterrupted posting.
What should I do if I have an urgent issue?
For urgent matters that cannot be raised on MyNetmedia, please email [email protected]. We will respond as quickly as possible, given our reduced staffing.
When will normal operations resume?
Normal service levels will resume on 5th January 2026. After this date, all requests, phone support, and communications will operate as usual.
Can I plan ahead for the holidays?
Absolutely. We encourage all clients to submit any urgent requests or required approvals before 22nd December. This will help ensure continuity and reduce delays during the holiday period.
Will there be any delays to projects or campaigns?
While we will do our best to manage all requests, some non-urgent matters may experience slight delays due to reduced staffing. Planning ahead and using MyNetmedia will help mitigate these delays.
Wishing You a Joyful Festive Season
The team at Netmediasolutions would like to take this opportunity to wish all our clients a very Merry Christmas and a Happy New Year. We are grateful for your support throughout 2025, and we look forward to another year of helping your business thrive online.
May your holiday season be filled with joy, laughter, and memorable moments. We appreciate your understanding as we take a short break to recharge and spend time with loved ones.
From all of us at Netmediasolutions, we thank you for your continued partnership, and we wish you a safe, joyous, and restful festive season.