Netmediasolutions Ltd – Terms And Conditions
Registered offices at 4a, Fen End, Stotfold, SG5 4NA
Tel: 01462 530701
Email:[email protected]
ICO Registration: ZC085274
Company Registration Number: 13428712.
VAT Reg: 476850941
Introduction & Partnership
Netmediasolutions Ltd offers a comprehensive range of products and marketing services, including website development, domain registration, Paid Ads, Search Engine Optimisation (SEO), and Social Media Management.
We are committed to delivering exceptional marketing services to businesses of all sizes that choose to partner with us. We want to emphasise that our Terms and Conditions are acknowledged by reputable businesses that request our services, whether verbally, in person, by phone, or via email. Please note that all clients utilising our services must be of legal age as per UK law. To ensure clarity and mutual understanding, we would like to outline our Terms and Conditions below.
Onboarding & Client Management
Initial Consultation: Clients are entitled to a 60-minute session to discuss vision and feasibility. Following this, we will establish a timeframe, costs, and a start date through our Intake/Agreement Form. Delays in returning the signed contract may impact the agreed start date.
The Onboarding Process: All new clients go through an onboarding phase, typically lasting 2–4 weeks. To keep things on track, we require the timely completion of forms, invoice payments, strategy approvals, and the provision of assets (logos/credentials). Delays in providing these may impact the agreed start date.
MyNetmedia Portal: All clients must engage with us through our portal, MyNetmedia, for requests, issue reporting, approvals, and document access.
Website & Marketing Service(s)
Building A Website – To ensure a smooth website development process, you will provide all necessary content, including company details and logos, before the agreed-upon start date. Once we complete the initial draft, you will have the opportunity to review it and submit any requested changes in writing. After we receive your feedback, we will inform you of the timeframe required to implement these changes. We will then send you a link to review the updated site, at which point you can confirm that you’re satisfied with the modifications. Following your written approval, we will proceed to make your website live within the timeframe agreed upon in the contract. Any changes to the agreed scope after work begins may incur additional charges at our standard hourly rate.
Domain names which Netmediasolutions Ltd can arrange, should you wish, but should you have a domain, we will support it. However, you will retain legal ownership of the domain names for the duration of your contract with us. Login and password details will be provided if you decide to proceed with changes to your account. Additional domain names will be charged accordingly.
Hosting – All websites developed or transferred to us will be included in the hosting arrangement as specified in their Care Plan.
Care Plan – All website development services will come with a mandatory care plan to address necessary updates and maintenance. Please note that Netmediasolutions Ltdcannot be held accountable for any errors resulting from self-editing by clients. Our Website Care Plans are designed to provide clarity on the maintenance we do and the Service Level Agreement for support queries and content update requests. Each Care Plan details these SLA’s and the time allocated per month for content updates. For further information, please visit our website and MyNetmedia. Ad-hoc Updates: Site updates not covered by your agreement are billed at our standard hourly rate (minimum 1-hour charge), and the time allocated per month does not rollover.
Maintenance – Netmediasolutions Ltd is dedicated to maintaining all websites to ensure optimal performance. While we strive to keep your website and marketing channels functioning smoothly, there may be instances when services could be temporarily unavailable due to scheduled maintenance or unforeseen circumstances beyond our control. Rest assured, we are committed to resolving any issues and restoring functionality as quickly as possible. We will also update and monitor website plugins, and monitor contact form responses on a monthly basis to ensure you receive communication from your clients. You can opt out of contact form monitoring and testing by raising a request in MyNetmedia.
Security – Netmediasolutions Ltd has an encrypted system in place to ensure that all marketing services that we have created are securely protected from any unauthorised intruders. As part of our UK GDPR, we have a duty to provide the security required and a process and procedure in place as to how we report any unauthorised intruders. See Privacy Notice for more information.
Back-ups – Netmediasolutions Ltd conducts daily backups to ensure the security and integrity of our clients’ data. This practice is essential, as clients frequently want to make changes. We grant access to the portal depending on the type of marketing services we manage.
Images, Videos and Content – It is important to understand that all content within your marketing campaign will be the responsibility of the client, including legal and moral obligations. This means that you, as the client, must ensure that all content—such as text, images, and videos—is rightfully yours. We also maintain the right to refuse any marketing content or images that may infringe upon Copyright Laws. If we have any concerns regarding the content, we will promptly inform you.
Monthly Services
Creating a successful marketing service involves establishing your presence on social media, search engines, AI and various other online platforms. This includes setting up or managing accounts where we can publish regular marketing content for visibility to a broad audience. Tracking the performance of your service is crucial, and we will provide reports that detail these results, which will be provided through MyNetmedia at scheduled intervals throughout the campaign period.
It is essential for you, as the client, to provide feedback on the services offered, regardless of which option you choose within the marketing service. We want to ensure the most effective strategy for your needs. Delays in providing feedback and approving content will impact our delivery, and we may miss our weekly or monthly targets. We are not responsible for any missed deliverables based on delays outside of our control.
Search Engine Optimisation (SEO) services – A commitment of at least 12 months is required, as this strategy requires time to yield results. It is important to understand that the creation of your campaign content does not guarantee specific results in search engine rankings, including achieving a “first page” listing on platforms like Google.
Paid advertising services – such as Social Media Ads and Google Ads, it’s important to set a specific budget, as these will be treated separately from Netmediasolutions Ltd’s service fees, which will be invoiced independently.
Social Media and Google Business Profile management – You will need to provide us with access to your existing account, ensuring that all necessary verification checks are completed successfully. Please be aware that any delays in access are beyond our control. This service also requires regular image submissions to enhance campaign effectiveness. Should you need us to create images on your behalf, there will be an additional charge, and we will inform you of these costs before production.
Design – Our designers can customise and align with your logo colours, and in certain instances, may also incorporate specific font types. This approach enables us to create visually appealing and effective adverts that capture viewers’ attention. The goal is to encourage visitors to engage with your content and learn more about your services.
General Support – Netmediasolutions Ltd offers comprehensive support to all clients. You are encouraged to reach out with any questions regarding your marketing services or requests for updates to the content, including essential elements such as Terms and Conditions, Privacy Notices, or any necessary certification logos that should be displayed. All requests are logged via MyNetmedia. See the front page of our website, Sign In –
Response Times – Support responses, including investigations, are provided during office hours (Monday to Friday, 9:00 AM – 5:00 PM). Requests made via MyNetmedia outside these hours will be handled at the earliest opportunity, the next working day. Requests made outside of MyNetmedia will fall outside of the Care Plan SLA.
Contract Terms & Termination
Option A (Fixed): A 12-month or 24-month contract. A 30-day notice is required 30 days before the end of the term. If not cancelled, it automatically renews for the same commitment period.
Option B (Rolling): A higher-priced 30-day contract requiring 30 days’ notice to terminate.
Early Termination: If you cancel a fixed contract before the term is complete, the remaining months are payable in full.
Downgrades: If you downgrade your package with us, we require 30 days’ notice and may charge the remainder of the contract if you are in a commitment period.
If you decide to have Netmediasolutions Ltd perform any regular site updates not covered under your agreement, these will be billed at our standard hourly rate, with a minimum charge of one hour, rounded up to the nearest hour. We will make every effort to inform you of our estimated time for any updates and the timeline for completion. Please note that updates may not occur immediately upon request, but will be completed within the agreed-upon days as part of the care plan.
The information provided here is part of our overarching terms and conditions, which also include any verbal communications, electronic correspondence, invoices, quotations, or details from external service and goods suppliers associated with Netmediasolutions Ltd.
The information provided here is part of our overarching terms and conditions, which also include any verbal communications, electronic correspondence, invoices, quotations, or details from external service and goods suppliers associated with Netmediasolutions Ltd.
Billing & Payment Terms
Payment Methods: One-off payments (setups/deposits) are payable via BACS or Card. All recurring subscription payments must be made by Direct Debit.
Non-Direct Debit Fee: We may charge a £25 administrative fee per invoice if the preferred Direct Debit method is not used.
Recurring Billing: All subscription or recurring fees are billed in advance and will automatically renew unless cancelled in writing.
Annual Price Increases: We may increase subscription fees once a year on the anniversary of your term, a set review date or as stated in your service agreement. This increase will not exceed 3% or the percentage change in the UK Consumer Price Index (CPI) over the past year, whichever is higher. We will give you at least 30 days’ written notice of any price adjustments. If you continue to use the service after the increase, you accept the new fees.
Late Payment: If you do not pay an invoice by its due date, we have the right to charge interest under the Late Payment Act at a rate of 8% above the Bank of England Base Rate, calculated daily until we receive full payment. We can also claim fixed compensation for late payments, along with costs related to recovering the debt, as outlined by the Late Payment of Commercial Debts Regulations 2013. If you fail to pay on time, we may suspend or terminate your service.
To enhance our payment collection process, we are implementing a credit control system that includes a 7-day reminder for outstanding payments. Additionally, we are collaborating with a debt collection agency, which may involve additional fees that will be communicated as necessary.
We can suspend or limit services if payments are overdue by more than 14 days and remain unpaid after issuing a 7-day written warning. Services will resume only after you pay all outstanding balances, including interest and fees. We will also mandate a move to Direct Debit where applicable. During any suspension, we are not responsible for any delays or non-delivery of services.
Debt Collection Costs: If payments remain unpaid, we will use third-party debt collection partners to recover the money. All reasonable costs related to the debt collection process will be added to your outstanding balance and will be your responsibility.
These costs include:
Debt collection agency fees
Legal costs and solicitor fees
Court fees and enforcement costs
Administrative and processing charges
You understand that using debt collection services will increase your financial liability beyond the original owed amount, interest, and compensation.
Additional
IP Ownership: You retain ownership of your domain names. However, all custom designs, content and marketing campaigns created by Netmediasolutions Ltd remain our intellectual property until all invoices related to the project are paid in full.
As the client, you hold the responsibility for overseeing and authorising any modifications or approvals related to the marketing campaigns, following our agreement to move forward. This includes ensuring that all adjustments align with your vision and objectives for the project.
Policy Updates
Netmediasolutions Ltd may change this policy from time to time. This may be necessary if the law changes, or if we change our business in a way that affects your personal information. This policy was last updated on 24th February 2026.